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If you own a small business, you need to have all of the business advantage that is available to you. An easy way to gain an edge over competitors of any size is by making use of a virtual small PBX solution. This type of solution can make a small business come across larger than it really is by using some very ingenious technology.

For starters, an Internet based phone service uses a virtual receptionist, also known as an auto attendant, just like the largest corporations do. This feature automatically answers, and directs, incoming calls so they end up at the proper individual or area, just like the big boys.

Call answering rules allow you to establish how inbound phone calls are routed, and thus handled. An inbound call can go to voicemail, different extensions and totally different phone numbers depending on a set of rules you define. These include the time of day, what day of the week it is, and even the caller ID of the inbound call.

You can also establish a call queue, which can put callers on hold until someone can answer the phone. You can define what the caller listens to as they hold, including music, or a customizable message. Call queuing ensures that incoming calls are answered as swiftly and efficiently as possible.

A full featured voicemail service is included which lets incoming calls to be answered with customizable greetings and messages that are left in individual mailboxes. You can then be notified when you receive a new message, and it is even possible to receive the voice mail as an email attachment, allowing you to quickly take care of the call.

Multiple telephone extensions allow you to efficiently route phone calls to the appropriate department. This will also give your small business the impression of having various sections with many employees. You can add extensions as you need them, allowing for quick and cost affective phone service growth.

When using an online telephone service, you have the option of a local phone number, a toll free phone number, or you can have both. Though using a toll free number will not be more expensive to use, it does help to give your small company that large corporate feel.

These are some of the features provided by a virtual PBX phone system solution that will assist in the effort to make your company seem like a bigger operation. Make use of an affordable, simple to use Internet based telephone service and see how its powerful features will help with the effort to improve the bottom line of your business.

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